Software profile

Text.com at a glance.

An AI-first customer-service platform combining autonomous AI Agents, a shared inbox and ticketing, workflow automation, business messaging and human handoff.

Visit Text.com ↗Explore Customer Service Software

Lorezi score4.40/5

Pricing$19/user/month (annual)

Free planNo / not listed

DeveloperText, Inc.

Decision summary

What matters first about Text.com.

An AI-first customer-service platform combining autonomous AI Agents, a shared inbox and ticketing, workflow automation, business messaging and human handoff.

Compare Text.com →Visit official site ↗

Lorezi score4.40/5Summary score; review the four dimensions below.

Price$19/user/month (annual)

Best forCustomer support teams

Think twice ifAI resolution allowances are plan-limited

Research freshnessCurrent

Last researchedSep 26, 2026

Scores summarize Lorezi's evaluation. Use the dimension breakdown and evidence to understand the trade-offs. See methodology and weighting.

Research freshness

Current How current is this profile?

Research evidence is within Lorezi's 90-day freshness window.

Last researchedSep 26, 2026

Re-check byDec 25, 2026

Pricing

Checked How does Text.com charge?

Lorezi independently checked this pricing on Sep 26, 2026.

Model Paid

Starting point $19/user/month (annual)

Billing basis Per user / month · annual commitment

Pricing checked Sep 26, 2026

Evaluation

How Text.com performs.

Four consistent dimensions turn the headline score into a transparent product evaluation.

Features4.7/5

Performance4.4/5

Ease of use4.3/5

Value4.2/5

Editorial verdict

The decision on Text.com.

Text.com is a credible unified service platform for teams that want AI resolution and human support together. This Lorezi record remains unpublished until its exact affiliate tracking URL is verified.

Best for

Where it fits best.

Customer support teams
Ecommerce teams
Businesses adopting AI service agents
Multi-channel support operations

Use cases

Practical jobs to consider.

Use Text.com for customer support teams workflows
Use Text.com for ecommerce teams workflows
Use Text.com for businesses adopting ai service agents workflows
Use Text.com for multi-channel support operations workflows

Trade-offs

Strengths and limitations together.

A useful software decision should show what stands out and what deserves caution in the same view.

Strengths

Where Text.com stands out.

AI Agent included in entry plan
Human takeover in same platform
Multiple messaging channels
Workflow automation
14-day no-card trial

Limitations

What to weigh carefully.

AI resolution allowances are plan-limited
Extra resolution packages add cost
Higher-scale reporting requires Growth or Enterprise
Affiliate URL still unresolved for Lorezi

Capabilities

What can I do with Text.com?

AI Agents with Text.com
AI Copilot with Text.com
Shared inbox and ticketing with Text.com
Workflow automation with Text.com
Human takeover with Text.com
Proactive campaigns with Text.com

Practical prompts

Useful starting prompts.

Create a Text.com AI Agent flow for [order-status questions] with authenticated lookup and escalation on identity uncertainty.
Draft AI Copilot suggestions for [billing ticket] grounded only in the current approved policy and conversation history.
Consolidate [email and live chat cases] into the shared inbox while preserving channel, owner and customer identity.
Set up a workflow that flags [refund exception] for human approval without issuing unverified payments.
Prepare an AI-to-human handoff summary for [unresolved support case] with known facts and attempted steps.
Evaluate [support conversations] for unsupported promises, repeated clarification and unnecessary transfers.
Design proactive campaign messaging to [opted-in audience] with verified offer terms and opt-out rules.
Build a support knowledge source refresh for [changed product policy], including stale-answer regression tests.

Explore prompts →

Expert review